General terms of use

These general terms (the “Terms”) govern the use of the “tellkì” application (the “App”) and of the related services (the “Services”), provided by I-Web srl, Viale Sarca 89 - 20125 Milano, VAT no. 03555600968 (the “Company”).

The App is intended for natural persons who use the Services for personal, non-professional purposes. Use by persons under the age of 18 is not permitted.

By installing, registering for or using the App, the User accepts these Terms in full. If the User does not accept them, the User must refrain from using the App.

1. Subject matter of the Services

1.1. tellkì offers the User a platform to:

• search for venues, businesses and places of interest (the “Places”);
• save and organise Places in personal lists;
• create recommendations about Places (“Recommendations”) and share them with people they know;
• receive Recommendations from other Users;
• connect with other Users (“friends”) and share with them, according to their own settings, ratings, lists, photos, comments and Recommendations, including directly within the App;
• receive notifications and, if turned on, alerts linked to proximity to a Place;
• take advantage of any discounts or rewards offered by participating merchants.

1.3. The features available may change over time. Optional features (for example address book, location, notifications, proximity alerts) are activated only at the User’s choice and can be turned off at any time from the App or from the device settings.

1.2. Recommendations are personal suggestions between people who choose to communicate with each other; the App is not a public review site.

2. Requirements for use

2.1. To use the App, the User must:

• be at least 18 years of age;
• act as a consumer (not for professional purposes);
• have a compatible device and an Internet connection;
• provide truthful and up-to-date information when registering.

2.2. The Company may suspend or restrict access to the Services in the event of breaches of these Terms or of anomalous or abusive use.

3. Registration and account

3.1. Registration takes place by following the procedure indicated in the App (for example, by means of a phone number and a verification code).

3.2. The account is personal, non-transferable and may not be shared. The User is responsible for all activities carried out through their account.

3.3. The User must take good care of their device and of any credentials (PIN, password, biometric methods) and promptly inform the Company in the event of theft, loss or suspected unauthorised use.

4. Search, Recommendations, friends and rewards

4.1. The User may search for Places using the features of the App and save them to their profile (lists, favourites, etc.), editing or removing them at any time.

4.2. Information about Places may come from public sources, from the Company, from third parties or from contributions by Users. The Company does not guarantee the accuracy or constant updating of such information, nor the quality of the experience at the Places.

4.3. The App makes it possible to generate a Recommendation for a given Place and to send it to people of the User’s choice: directly in the App, to other Users connected as friends, or through external communication channels (such as, by way of example, messaging applications, SMS, email or social networks) using the User’s own personal tools. Anyone who receives a Recommendation may accept or ignore it.

4.4. The feature that shows which contacts in the address book have already signed up is optional and is activated only at the User’s request; phone numbers are not transmitted to the Company, as described in the Privacy Policy. The Company does not process the personal data of recipients of Recommendations on a permanent basis, except where they are or become registered Users.

4.5. Rewards and promotions. Participating merchants may offer discounts or rewards linked to Recommendations, for example to someone who visits a venue recommended by a friend or to the person who gave the Recommendation. Conditions, amount, duration and limits are decided by the merchant and indicated in the App. Unless otherwise indicated, each discount may be used only once, by showing the code at the counter; it cannot be converted into cash or transferred and may be changed or withdrawn by the merchant. The Company is not a party to the relationship between the User and the merchant and is not liable for the application of the discount.

4.6. Merchants. Use of the App by merchants to manage their venue is governed by specific terms, accepted in the area dedicated to them.

5. Third-party data

5.1. If a person reaches the App through a link or content generated by the App and decides to register, their registration will take place entirely independently and their data will be processed as those of a new User in accordance with the Privacy Policy.

5.2. Prior to registration, any technical or temporary data processed for the operation of links or landing pages are handled only to the extent strictly necessary to provide the service and in accordance with applicable law.

6. User content and rights of use

6.1. All intellectual property rights in the App, the “tellkì” trademark, the software, the graphics, the interfaces and the databases remain the exclusive property of the Company or of its licensors.

6.2. The Company grants the User a limited, non-exclusive, revocable and non-transferable licence to use the App on their own devices, exclusively for personal purposes and in compliance with these Terms.

6.3. The User may enter certain content in the App, such as:

• name, profile photo and descriptions;
• lists and notes about Places;
• photos of the venues or Places they have visited or saved;
• comments, reactions and other content entered in the features between friends;
• other information linked to their Recommendations.

By uploading such content, the User declares that they hold the necessary rights (e.g. that they do not infringe the rights of third parties and that they avoid, as far as possible, portraying recognisable people without their consent) and grants the Company:

• a free, non-exclusive and revocable licence to use such content to the extent strictly necessary to provide the Services;
• the right to use, analyse and combine information relating to Recommendations, Places and photos of venues in aggregate and/or anonymous form, i.e. without direct reference to individual Users, including for statistical purposes, for improving the service and for commercial purposes (by way of example: aggregate reports, trend analysis, communications to partners, development of new features).

Under no circumstances shall aggregate use make it possible to specifically identify a User without a further legal basis or consent, where required by applicable law.

7. Proper use and prohibited conduct

7.1. The User undertakes to use the App in a lawful, proper and respectful manner.

7.2. By way of example, it is prohibited to:

• enter false, defamatory, discriminatory, obscene, threatening or unlawful content;
• use the App for spam or unsolicited promotional communications;
• create fake accounts or simulate non-existent relationships or activities;
• abusively manipulate the operation of the App;
• upload viruses, malware or other malicious code;
• modify, decompile or attempt to access the source code;
• use the App on “jailbroken” or “rooted” devices.

7.3. In the event of a breach, the Company may suspend or close the account, remove content and take the measures it deems necessary to protect itself and third parties.

8. Availability of the service and liability

8.1. The App is provided “as is”. The Company does not guarantee the continuous availability of the service, nor that it will be free of errors or fully compatible with all devices.

8.2. The Company may carry out scheduled or extraordinary maintenance work which may result in the App being temporarily unavailable.

8.3. To the extent permitted by law, the Company is not liable for:

• content uploaded by Users;
• the quality, safety or outcome of experiences at the Places;
• indirect or consequential damages (e.g. loss of data, of opportunities, loss of earnings) connected with the use or unavailability of the App.

This is without prejudice to liability for wilful misconduct, gross negligence and in the cases that cannot be excluded by law.

9. Duration, withdrawal and suspension

9.1. These Terms are of indefinite duration.

9.2. The User may at any time:

• uninstall the App; and/or
• request deletion of the account through the features available in the App or by contacting the Company.

9.3. The Company may suspend or close the User’s account:

• in the event of a breach of these Terms;
• in the event of unlawful or abusive use of the App;
• where required by law or by the competent authorities.

9.4. The Company may also withdraw from the relationship by giving at least 30 days’ notice, except where there is just cause.

10. Changes to the Terms

10.1. The Company may update these Terms from time to time. Changes will be communicated to the User through the App or other suitable channels.

10.2. If the User does not accept the changes, the User is entitled to withdraw from the relationship by ceasing to use the App and requesting deletion of the account. Use after the effective date of the changes constitutes acceptance of the new Terms.

11. Communications

11.1. The User may contact the Company using the contact details indicated in the App or on the official website.

11.2. The Company may contact the User through in-App notifications, email or other channels provided by the User, in compliance with applicable law.

12. Governing law and jurisdiction

12.1. These Terms are governed by Italian law, without prejudice to any mandatory consumer rights provided for by the law of the User’s country of residence.
12.2. For any dispute relating to these Terms, the court of the place of residence or domicile of the User-consumer shall have jurisdiction, where provided for by the legislation in force.

Last updated: 30 September 2026